Cancellation Policy
Payment Terms
We offer three payment options at the time of booking: 50% deposit now, secure now and pay later (a 50% non-refundable deposit is charged 31 days before your arrival date), or full payment now. We acceptVisa or Mastercard. The balance is paid upon arrival via credit card or cash.
Cancellation Fees
Cancellations are an inevitable part of the hospitality industry. No matter how much our guests plan their trips, unexpected events can alter their travelling plans. When they do, it is just as important that the customer knows what to expect, as does the accommodation provider.
✓More than 31 days before arrival: 100% refund of any amounts paid. You may change or cancel your booking without penalty.
✕31 days or less before arrival: Full payment is required for the full duration of stay. No refunds for cancellations within 31 days of arrival.
A reduced stay is considered a cancellation of the nights you no longer require. No-shows are considered a cancellation as it is generally very hard to re-sell the dates in a short timeframe.
Travel Insurance
We always recommend customers purchase travel insurance to cover airline and accommodation commitments in the event of unforeseen circumstances.